The quickest way to find your answer is in the frequently asked questions section. However, if you still have questions, call to speak with one of our trained Customer Service representatives.
All those wishing to file a claim under their long-term care policy or certificate should call our Customer Service Center directly, at 1-888-687-0977.
For other questions, or to make policy changes, call the number below based on how the policy or certificate was purchased.
If you purchased Long-Term Care Insurance through: |
Then you likely have: |
Customer Service # |
an employer group |
a Group certificate |
1-800-308-0179 |
AARP and have a member # |
an AARP certificate |
1-800-247-2335 |
an individual agent & your policy # begins with 200 or 199 |
an individual policy |
1-800-308-0179 |
an individual agent & your policy # begins with 048, 143 or 228 |
an individual policy |
1-888-565-3761 |
TIAA or Teachers Insurance |
an individual policy or group certificate |
1-888-748-4824 |