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COVID-19 Information for Employees, Annuitants & Claimants

As families, businesses, and communities unite to tackle the global Coronavirus (COVID-19) pandemic, we stand together. MetLife’s Retirement & Income Solutions (RIS) team takes the health and well-being of our customers, our associates and our business partners seriously. Our strength is in our solidarity. And we’re here to help you navigate this unprecedented challenge.

We are here for you.

In these stressful times, we want to assure you that MetLife is prepared, and has taken action to ensure our customers get the service they expect, the coverages they have are maintained, questions are answered, and claims are processed in a timely manner.

If you have any questions or concerns during this difficult time, please do not hesitate to reach out. As the situation evolves, we will continue to make any necessary adjustments to our operations and update you accordingly.

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Pensions and Retirement Income

- 1-800-638-5656


- For Policies Purchased On Your Own: 1-800-638-7732

- For Policies Purchased Through Your Employer: 1-800-560-5001

Structured Settlements

- 1-800-638-2704

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Structured Settlement Claimant Center

Pensions Participant Center


- All other MetLife “Contact” information click here

FAQs addressing the impacts of coronavirus (COVID-19)

How We're Helping

Here are some of the actions we’ve taken to help our communities, customers, and employees during this difficult time:

  • The MetLife Foundation is providing $25 million in grants to support COVID-19 global relief efforts—directed toward people with urgent needs for food, healthcare, and direct financial assistance
  • Donation of thousands of face masks, bottles of hand sanitizer, and canisters of disinfecting wipes to help those in need
  • Reinforcing claims departments to process increased volume in a timely manner

Resources to keep you informed on COVID-19

MetLife’s Retirement & Income Solutions division, the company’s institutional retirement business, issues products through Metropolitan Life Insurance Company (MLIC) and Metropolitan Tower Life Insurance Company (MTL), two wholly owned subsidiaries of MetLife, Inc. Retirement & Income Solutions issues products for transferred pension liabilities, stable value, institutional income annuities, benefits funding and structured settlements. All guarantees are subject to the financial strength and claims-paying ability of the issuing MetLife company.

Metropolitan Life Insurance Company, 200 Park Ave., New York, NY 10166

Metropolitan Tower Life Insurance Company, 5601 South 59th St., Lincoln, NE 68516.