Frequently Asked Questions

How can I give MetLife my new mailing address or phone number? Collapsed Expanded

You can change your address and/or phone number through the MetOnline servicing site. Watch this video to see how easy it is.

Providing us with your updated information helps us to keep you informed about the status of your policies. If you don’t have time to register for MetOnline today, you can complete our Online Change of Address Form.

How can I get a copy of my 1099 form? Collapsed Expanded

You can now view and print tax statements by logging in to your online account and selecting the option to view documents. You can also send a request to to request a copy of the 1099 form.

What is the fax number and email address to send my requests? Collapsed Expanded

You can fax and email requests to the following:
Fax number: 1-877-547-9666

How do I process a Fund Transfer? Collapsed Expanded

For contracts that are available online, you can complete by logging into your online account and selecting "Transfer Funds" from the drop down menu.

How can I get more information about my account? Collapsed Expanded

You can contact your financial professional with any questions, log in to your online account, or reach MetLife at the numbers below:

Group Annuities: 1-800-560-5001

Individual Annuities: 1-800-638-7732

I mail my contract payments to the MetLife company providing my coverage, and I'm concerned about the time it can sometimes take for MetLife to receive them. Is there any other way I can make my payments? Collapsed Expanded